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This has become a never-ending but interesting topic in the business circle: The transformation of HR! I too expressed my opinion through few articles: "Why is HR Not Embracing Web 2.0 Technology,"  and "What is HR Doing To Unlock The Potential of Frontline Managers?"

Well, the question that really makes me stiff is: Do HR contribute to the bottom line? Most of the HR professionals, I know, are aware of the importance of an effective delivery of business oriented services, especially talent related -- contributing to bottom line. But, industry believe that there is a gap between what CEOs need and what HR is delivering.

I agree! Yes, there do exist a gap, but in terms of delivery speed -- not quality. Because, HR finds it difficult to match CEO's speed; hence the dissatisfaction. However, I personally know quite a few senior HR leaders who are breathing on their CEO's neck.

Now, talking in general, what should HR do to unleash a high voltage transformation for reducing the gap between customers' expectations - internal and external - and HR's deliverable?

Despite a full agreement on need for such transformation, there is a vast differences of opinion in industry, about the right time for this to happen. So another question is: Should HR Transform now or wait for business conditions to improve?

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